MoneyGram Frequently Asked Questions

Find answers to our most common questions. How do I send money from a MoneyGram Agent location ?

  1. Find a location
  2. Find a MoneyGram agent location near you.

  3. Prepare for your agent visit
  4. Bring the following information:
    • For all sends:
      • Your I.D. where applicable
      • Your recipient’s full name matching their I.D. and their location
      • The amount you wish to send, plus fees
    • If sending to a bank account, you also need your recipient’s bank name and account number
    • If sending to a mobile wallet, you also need your recipient’s mobile number with international dial code
  5. Complete your transaction
  6. Where applicable, complete a send form. Give the agent the completed form with applicable funds (including transaction fees).

  7. Notify your recipient
  8. Save your receipt and share the 8-digit reference number with your recipient for pick-up. Funds sent to a bank account or mobile wallet will be sent directly into the account.

How do I find a MoneyGram agent localization ?
MoneyGram is available at agent locations worldwide. For an agentive role location near you, use our MoneyGram agent locator tool.

How much does it cost to transfer money with MoneyGram ?
MoneyGram fees vary based on the mail and meet countries and the amount sent. Use our calculator tool to estimate the monetary value of your transaction.

How much money can I transfer ?
The limits depend on the applicable legal requirements and circumstances of each transaction ( such as receive country ) *. For foster data please contact our agents or our customer service. You can use the MoneyGram calculator tool to estimate the price of your transaction.

*Requirements vary by country. maximum send or receive limits may besides apply .
How can I pay for a money transfer ?
Most MoneyGram agents accept cash entirely for transactions at agent locations. Contact your agent anterior to your sojourn to find out what method acting of payment they accept.

When will the money be available to my liquidator ?
money is typically ready for cash cartridge within minutes* after the transfer has been sent successfully.

*Subject to agent manoeuver hours and submission with regulative requirements
What are my currency options ?

MoneyGram offers a choice of currencies for sending or receiving money in choose countries. You can view currency options when using our cost calculator cock.

Ask your MoneyGram agentive role for wax details on the currency options available for your transaction.

Can the person I ’ thousand sending money to choose the currency to receive the money transfer ?
No. If the nation to which you ‘re sending money allows money to be received in more than one currentness, as the sender you will select the currentness in which the money will be received.

How do I know what currencies are available for payout in the nation I am sending to ?
Use our price calculator to verify the country you ‘re sending money to allows money to be received in more than one currency .
What should I do if the person to whom I am transferring money is having trouble picking up the transaction ?
1. Make indisputable they have the adjust Reference/Confirmation Number.1
2. Verify your Receiver has a valid photograph recognition ( ID ), and that the list on the ID matches the name you provided when sending the money.2

1Please note, your name on the transportation record must precisely match your name as it appears on your official ID .
2Requirements may vary by state and agent. Please ask your local MoneyGram agentive role for details about their process and procedures. For far aid, contact us by completing the contact form on this site .

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