Zelle Frequently Asked Questions | The Milford Bank

WHAT IS ZELLE®?

Zelle

is a debauched, condom and easy way to send money immediately between about any bank accounts in the U.S., typically within minutes1. With merely an e-mail address or U.S. mobile earphone number, you can send money to people you trust, careless of where they bank2 .

WHO CAN I SEND MONEY TO WITH 

ZELLE

?

You can send money to friends, family and others you trust2. Since money is sent immediately from your deposit report to another person ‘s bank account within minutes1, it ‘s crucial to only send money to people you trust, and always ensure you ‘ve used the right e-mail address or U.S. mobile number .

HOW DO I USE 

ZELLE

?

You can send, request, or receive money with

Zelle

. To get started, log into your on-line bank or mobile app and select “ Send Money with Zelle® ”. Enter your electronic mail address or U.S. fluid phone total, receive a erstwhile verification code, accede it, accept terms and conditions, and you ‘re ready to start send and receiving with

Zelle

. To send money using

Zelle

, simply blue-ribbon person from your mobile device ‘s contacts ( or add a trust recipient role ‘s e-mail savoir-faire or U.S. mobile earphone number ), add the sum you ‘d like to send and an optional note, review, then hit “ Send. ” In most cases, the money is available to your recipient role in minutes1. To request money using

Zelle

, choose “ Request, ” select the individual ( s ) from whom you ‘d like to request money, enter the measure you ‘d like to request, include an optional note, review and hit “ Request ” 3. To receive money, just share your enroll electronic mail address or U.S. mobile call number with a friend and ask them to send you money with

Zelle

.

SOMEONE SENT ME MONEY WITH  ZELLE, HOW DO I RECEIVE IT?

If you have already enrolled with  Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.

If you have not yet enrolled with  Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select your financial institution.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with  Zelle using that email address or U.S. mobile number to ensure you receive your money.

If you have already enrolled with, you do not need to take any far action. The money will move directly into your bank explanation, typically within minutes. If you have not even enrolled with, follow these steps :

WHAT TYPES OF PAYMENTS CAN I MAKE WITH 

ZELLE

?

Zelle

is a great room to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2. Since money is sent directly from your bank account to another person ‘s bank account within minutes1,

Zelle

should alone be used to send money to friends, kin and others you trust. Neither The Milford Bank nor

Zelle

offer a auspices course of study for any authoritative payments made with

Zelle

– for case, if you do not receive the item you paid for or the detail is not as report or as you expected .

HOW DO I GET STARTED?

It ‘s easy –

Zelle

is already available within your mobile bank app and on-line banking ! Check our app or sign-in on-line and follow a few simple steps to enroll with

Zelle

today .

WHAT IF I WANT TO SEND MONEY TO SOMEONE WHOSE BANK DOESN’T OFFER  ZELLE?

You can find a full list of participating banks and credit unions live with  Zelle  Zelle by downloading the  Zelle app for Android and iOS.

To enroll with the  Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories).  Zelle

 does not accept debit cards associated with international deposit accounts or any credit cards.

You can find a broad tilt of participating banks and credit unions live with here. If your recipient role ‘s fiscal institution is n’t on the list, do n’t worry ! The list of participating fiscal institutions is constantly growing, and your recipient role can still useby downloading theapp for Android and io. To enroll with theapp, your recipient role will enter their basic contact information, an e-mail address and U.S. fluid phone number, and a Visaor Mastercarddebit card with a U.S. based report ( does not include U.S. territories ) .does not accept debit cards associated with international lodge accounts or any citation cards.

HOW DOES 

ZELLE

 WORK?

When you enroll with

Zelle

through your on-line bank account or mobile app, your identify, the name of your fiscal institution, and the electronic mail address or U.S. mobile act you enrolled is shared with

Zelle

( no sensitive account details are shared ). When person sends money to your enroll electronic mail address or U.S. mobile number,

Zelle

looks up the electronic mail address or mobile number in its “ directory ” and notifies your fiscal institution of the incoming requital. Your fiscal mental hospital then directs the requital into your bank report, all while keeping your sensitive bill details private .

CAN I USE 

ZELLE

 INTERNATIONALLY?

In arrange to use

Zelle

, the transmitter and recipient ‘s deposit accounts must be based in the U.S .

CAN I CANCEL A PAYMENT?

You can alone cancel a payment if the person you sent money to has n’t so far enrolled with

Zelle

. To check whether the requital is distillery pending because the recipient has n’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “ Cancel This Payment. ” If the person you sent money to has already enrolled with

Zelle

, the money is sent immediately to their bank report and can not be canceled. This is why it ‘s crucial to entirely send money to people you trust, and always ensure you ‘ve used the decline electronic mail address or U.S. mobile number when sending money. If you sent money to the amiss person, we recommend contacting the recipient and requesting the money back. If you are n’t able to get your money back, please contact your fiscal institution ‘s customer service .

HOW LONG DOES IT TAKE TO RECEIVE MONEY WITH 

ZELLE

?

Money sent with

Zelle

is typically available to an enroll recipient within minutes1. If you send money to person who is n’t enrolled with

Zelle

, they will receive a telling prompting them to enroll. After registration, the money will move immediately to your recipient role ‘s report, typically within minutes1. If your payment is pending, we recommend confirming that the person you sent money to has enrolled with

Zelle

and that you entered the correct e-mail address or U.S. mobile phone count. If you ‘re waiting to receive money, you should check to see if you ‘ve received a requital presentment via e-mail or textbook message. If you have n’t received a requital presentment, we recommend following up with the sender to confirm they entered the adjust electronic mail address or U.S. mobile telephone number. silent having trouble ? Please contact your fiscal mental hospital ‘s customer serve .

WILL THE PERSON I SEND MONEY TO BE NOTIFIED?

Yes ! They will receive a presentment via electronic mail or textbook message .

IS MY INFORMATION SECURE?

Keeping your money and information dependable is a top precedence. When you use

Zelle

within our mobile app or on-line bank, your data is protected with the same technology we use to keep your bank account safe .

I’M UNSURE ABOUT USING 

ZELLE

 TO PAY SOMEONE I DON’T KNOW. WHAT SHOULD I DO?

If you do n’t know the person, or are n’t sure you will get what you paid for ( for model, items bought from an on-line command or sales locate ), you should not use

Zelle

for these types of transactions. These transactions are potentially high risk ( just like sending cash to a person you do n’t know is high risk ). Neither The Milford Bank nor

Zelle

for any authoritative payments made with

Zelle

– for example, if you do not receive the item you paid for or the item is not as described or as you expected .

WHAT IF I GET AN ERROR MESSAGE WHEN I TRY TO ENROLL AN EMAIL ADDRESS OR U.S. MOBILE NUMBER?

Your electronic mail address or U.S. mobile earphone count may already be enrolled with

Zelle

at another savings bank or credit union. Call our customer confirm team and ask them to move your e-mail address or U.S. mobile earphone count to your fiscal institution so you can use it for

Zelle

. once customer support moves your electronic mail address or U.S. mobile telephone number, it will be connected to your bank account so you can start sending and receiving money with

Zelle

through your fiscal institution ‘s mobile bank app and on-line deposit. Please call your fiscal institution ‘s customer servicing for aid.

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